Free shipping on orders $250+
Customers may request cancellation of a pre-order before the item has been dispatched.
If your order has not yet been processed or shipped, we will make every effort to cancel your order.
Where costs have already been incurred (including supplier charges, payment processing fees or special-order products), a cancellation fee may apply.
Once an order has been dispatched, it is subject to our standard Refund & Returns Policy.
Manufacturer release dates are estimates only and may change without notice. Delays outside of our control do not automatically entitle customers to cancel their order or receive compensation.
Nothing in this policy excludes your rights under the Australian Consumer Law.
