Free shipping on orders $250+
One Place Trading Card Shop
Last Updated: July 2026
At One Place Trading Card Shop, we strive to process and ship every order quickly, securely, and with the care that collectibles deserve.
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During major product releases, promotional sales, or holiday periods, processing times may be extended.
We ship Australia-wide using trusted postal and courier services.
Available shipping options and rates are displayed at checkout.
Shipping costs are calculated based on:
Order weight
Package dimensions
Delivery destination
Selected shipping service
Where available, tracking details will be emailed once your order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring the shipping address provided is accurate.
| Location | Estimated Delivery |
|---|---|
| New South Wales | 1–5 Business Days |
| Queensland | 2–7 Business Days |
| Victoria | 2–6 Business Days |
| South Australia | 3–7 Business Days |
| Western Australia | 5–10 Business Days |
| Tasmania | 3–8 Business Days |
| Northern Territory | 5–10 Business Days |
Delivery estimates are provided by our shipping partners and cannot be guaranteed.
Single cards may be shipped using:
Standard Tracked Mail
Parcel Post
Other suitable shipping services at our discretion
Higher-value cards may require:
Signature on Delivery
Additional Insurance
Enhanced Protective Packaging
Sealed products are carefully packaged to minimise damage during transit.
Due to the nature of freight handling, we cannot guarantee that manufacturer packaging (boxes, shrink wrap or seals) will arrive in perfect cosmetic condition.
Minor cosmetic imperfections to external packaging do not constitute damage to the product itself and generally do not qualify for a refund or replacement.
Customers are responsible for providing accurate shipping information.
If an incorrect address is supplied:
Additional shipping charges may apply.
Delivery delays may occur.
Returned parcels may require payment of additional postage before being resent.
If your parcel appears delayed, please contact us and we'll assist in investigating its location.
We are not responsible for delays caused by:
Australia Post
Courier providers
Customs inspections
Severe weather
Industrial action
Events beyond our reasonable control
If your order arrives damaged:
Photograph the packaging and contents immediately.
Contact us within 7 days of receiving your order.
Include your order number and clear supporting photographs.
We will assess the claim and provide an appropriate resolution where applicable.
If you believe an item is missing from your order, please contact us within 7 days of delivery.
We may review packing records, shipping documentation and other evidence before determining an appropriate outcome.
Ownership of products transfers to the customer once full payment has been received.
Risk of loss or damage passes to the customer upon delivery to the shipping address supplied with the order.
We want every customer to shop with confidence. If there is an issue with your order, we'll work with you to resolve it fairly and in accordance with Australian Consumer Law.
We do not offer refunds or exchanges for change-of-mind purchases, so please choose carefully before placing your order.
If you receive an item that is faulty, damaged during transit, or different from what you ordered, please contact us within 7 days of receiving your order.
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging
If the claim is approved, we will provide an appropriate remedy in accordance with Australian Consumer Law. This may include:
Replacement
Exchange
Store Credit
Refund
Trading cards are individually assessed using our condition grading standards.
As card grading is inherently subjective, slight differences in personal opinion do not constitute a fault or grounds for a refund.
We make every reasonable effort to accurately represent the condition of every card we sell.
Returns are not accepted for opened sealed products unless required under Australian Consumer Law.
Due to the collectible nature of trading card products, we cannot guarantee:
Specific card contents
Pull rates
Pack outcomes
Box or case hit distributions
Manufacturer defects such as missing cards or packaging issues may need to be addressed directly with the manufacturer.
Graded cards are sold based on the independent grading company's assigned grade.
Returns will not be accepted because a customer disagrees with the assigned grade or expected a different grading result.
Pre-order products are reserved specifically for the customer at the time the order is placed.
Where a deposit is required, all pre-order deposits are strictly non-refundable. By placing a pre-order, you acknowledge and agree to this condition.
If full payment has been made and we have not yet been charged by our supplier or distributor, we may, at our discretion, refund the balance paid excluding the non-refundable deposit.
Once we have committed to the order with our supplier or distributor, no refunds will be provided for any portion of the payment, including deposits, balances, or amounts paid in full, except where required under Australian Consumer Law.
Where only a deposit has been paid, the remaining balance will become due once the product arrives at our store.
Customers will be notified via email with payment instructions.
Failure to pay the outstanding balance within the specified timeframe may result in the cancellation of the pre-order, and any deposit paid will be forfeited.
Release dates provided by manufacturers and distributors are estimates only and may change without notice.
Delays outside our control do not automatically entitle customers to cancel their order or receive compensation.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Where a return has been approved:
Customers must package returned items securely.
If the return is due to our error or a faulty product, we will cover reasonable return shipping costs.
Returns sent without prior approval may not be accepted.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For any shipping, returns or refund enquiries, please contact us.
One Place Trading Card Shop
Email: online@oneplacetcg.com
Website: oneplacetcs.com.au
Business Hours
Monday – Friday: 10:00am – 6:00pm
Saturday: 10:00am – 5:00pm
Sunday: Closed
